Shipping Policy for Casa Pop Store

1. Introduction

At Casa Pop Store, we understand that receiving your gear promptly and in perfect condition is as important as the quality of the products themselves. This Shipping Policy outlines how we handle the delivery of your orders, from processing to your doorstep.

We're proud to offer free international shipping on all orders to our supported countries, with no minimum purchase required. Delivery timeframes and terms are outlined below.

This policy applies to all products purchased through our website.

2. Countries We Ship To:

2.1 Australian Deliveries

We deliver to all Australian states and territories, including metro, regional, and most remote areas.

2.2 International Deliveries

We currently ship to the following countries:

• Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
• Asia-Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand
• Americas: Canada, United States
• Middle East: United Arab Emirates

Important: We only ship to the countries listed above. If your country is not listed, we unfortunately cannot process your order at this time.

3. Order Processing Times

• Orders are processed within 1–3 business days (Monday to Friday)
• Orders placed before 2:00 PM AEST are typically processed within 2 business days
• Pre-order or custom items may have extended processing times as shown on product pages
• Processing begins once payment is confirmed and inventory is verified

4. Shipping Times and Methods

We work with reliable international shipping partners to ensure your order reaches you safely. Delivery times vary by destination and local customs processing.

4.1 Estimated Delivery Times

Delivery estimates by country will be provided at checkout and may range from 5 to 20 business days depending on your location.

Country	Shipping Method	Estimated Delivery Time
Australia	Standard	8–14 business days
Austria	Standard	10–18 business days
Belgium	Standard	10–18 business days
Canada	Standard	7–15 business days
Czechia	Standard	10–18 business days
Denmark	Standard	8–16 business days
Finland	Standard	10–18 business days
France	Standard	8–16 business days
Germany	Standard	8–16 business days
Hong Kong SAR	Standard	8–16 business days
Ireland	Standard	8–16 business days
Israel	Standard	10–20 business days
Italy	Standard	10–18 business days
Japan	Standard	10–20 business days
Malaysia	Standard	10–18 business days
Netherlands	Standard	8–16 business days
New Zealand	Standard	7–15 business days
Norway	Standard	10–18 business days
Poland	Standard	10–18 business days
Portugal	Standard	10–18 business days
Singapore	Standard	8–16 business days
South Korea	Standard	10–18 business days
Spain	Standard	8–16 business days
Sweden	Standard	8–16 business days
Switzerland	Standard	10–18 business days
United Arab Emirates	Standard	12–20 business days
United Kingdom	Standard	7–15 business days
United States	Standard	7–15 business days

Important Notes:

• Delivery times are estimates and may vary due to customs processing, local courier delays, or peak seasons
• Remote or rural areas may require an additional 2–5 business days
• During peak periods (holidays, sales events), delivery times may be extended

5. Delivery Locations

We deliver to:

• Residential and business addresses
• Parcel lockers (where available)
• PO Boxes (for smaller items only, subject to carrier restrictions)

6. Shipping Costs

Free Shipping Policy: We offer free standard shipping on all orders to our supported countries with no minimum spend required.

Important: All prices displayed include shipping costs. No additional shipping fees will be charged at checkout.

7. Order Tracking

7.1 Tracking Information

Once your order is shipped, you'll receive an email confirmation with tracking details. You can also track your order through your account on our website.

7.2 Tracking Activation

• Tracking typically activates within 24–48 hours of shipment
• For international orders, tracking may take up to 5 business days to show updates
• Some remote areas may have limited tracking visibility

7.3 Tracking Issues

If your tracking shows no updates for 5 or more business days, please contact us immediately so we can investigate with our shipping partners.

8. Address Requirements & Changes

8.1 Address Accuracy

Please ensure your shipping address is complete and accurate, including:

• Full recipient name
• Complete street address with unit/apartment numbers
• Correct postal/ZIP code
• Phone number (required for international deliveries)

8.2 Address Changes

Address changes must be requested immediately after placing your order. Once an order enters processing, address changes may not be possible.

8.3 Incorrect Addresses

Orders returned due to incorrect or incomplete addresses may incur reshipping fees or restocking charges.

9. Customs and Import Duties

9.1 International Orders

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country
• These fees are not included in our product prices or shipping costs
• Delivery may be delayed if customs documentation is required

9.2 Customs Declarations

We accurately declare all items and their values on customs forms as required by international shipping regulations.

10. Special Circumstances

10.1 Weather Events & Natural Disasters

Shipping delays may occur during extreme weather events, natural disasters, or other circumstances beyond our control. We will keep you informed of any significant delays affecting your order.

10.2 Peak Periods

During busy periods (Black Friday, Christmas, major events), processing and delivery times may be extended. We recommend placing orders early during these periods.

11. Lost or Damaged Packages

11.1 Lost Packages

If your package is confirmed lost by the carrier, we will either:

• Send a replacement at no charge
• Provide a full refund

11.2 Damaged Packages

Please inspect your package upon delivery. If items are damaged, contact us within 48 hours with photos of the damage for a prompt resolution.

12. Contact Us

For shipping inquiries, please contact us:

Email: contact@casapopstore.com
Address: 86/62 Cordelia Street, South Brisbane - Queensland 4101, Australia
Phone: +61 414 344 660
Business Hours: Monday to Friday, from 9am to 5 pm

When contacting us, please include:

• Your order number
• Tracking number (if available)
• Clear description of your inquiry

We aim to respond to all shipping inquiries within 1 business day.

Note: This shipping policy is subject to change. Please review the most current version on our website before placing your order.