Privacy Policy

Casa Pop Store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Casa Pop Store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
• Communications with us including information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill your orders, remember your preferences, send account notifications, handle returns or exchanges, enable reviews, and create a customized shopping experience for you.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send marketing communications by email, text message, or postal mail, and to show online advertisements for products or services on our website or others.

Security and Fraud Prevention

We use your personal information to authenticate your account, ensure secure payments, detect and investigate fraudulent or illegal activity, and protect public safety. You are responsible for keeping your login credentials confidential.

Communicating with You

We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law, respond to legal requests, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertising. Our partners will use your information in accordance with their own privacy notices.
• When you direct or consent to our disclosure of certain information to third parties, such as shipping providers or social media integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, or to comply with legal obligations and protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit will be transmitted to Shopify and third parties located in other countries. In these cases, Shopify is responsible for processing your personal information, including responding to data rights requests.

Third Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated with us, review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about minors. If you are a parent or guardian of a child who has provided personal information, please contact us to request deletion.

Security and Retention of Your Information

No security system is completely secure. We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Your Rights and Choices

Depending on where you live, you may have rights including:

• Right to access the personal information we hold about you.
• Right to request deletion of your personal information.
• Right to correct inaccurate personal information.
• Right to receive a copy of your personal information in a portable format.
• Right to opt out of targeted advertising or data “sharing.”
• Right to object to or restrict certain processing.
• Right to withdraw consent, where applicable.

You may exercise your rights through the options available on the Services or by contacting us using the information below. We may need to verify your identity before processing requests.

Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may also have the right to contact your local data protection authority.

International Transfers

Your information may be transferred, stored, and processed outside of your country of residence. When transferring data from the EEA or UK, we rely on recognized legal mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website and will include a new “Last updated” date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Email: contact@casapopstore.com
Address: 86/62 Cordelia Street, South Brisbane - Queensland 4101, Australia
Phone: +61 414 344 660
Business Hours: Monday to Friday, from 9am to 5pm